Shipping is free on all orders. All items ship from the supplier warehouse in the United States.
We keep our shipping policy simple and transparent.
Order Confirmation:
As soon as you place your order, you’ll receive an order confirmation email. This means your order was received and your payment method was pre authorized.
We then verify stock availability.
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If an item is out of stock or unavailable, we will void the pre-authorization and contact you to discuss options.
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To protect your security, we may contact you by phone to confirm your purchase. Please allow up to 24 hours for this verification step.
Order Shipment:
If your items are in stock and confirmed:
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Orders typically begin processing within 1–2 business days.
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Most items leave the warehouse within 1–2 business days after processing.
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Transit times vary by carrier and distance.
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Please allow up to 1.5 weeks for delivery after your order ships.
Once your order leaves the warehouse, you will receive a shipping confirmation email with tracking information.
If you do not receive shipping confirmation within 4 business days of placing your order, please contact us at info@mobibound.com
Damages:
Damage must be reported within 24 hours of delivery.
For large or freight shipments:
Please inspect the packaging at delivery before signing.
If there is visible damage:
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Do not sign the delivery as “clean.”
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Ask the driver to note the damage and provide a reference or case number.
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Take clear photos of the packaging, damage, and shipping label.
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Contact us within 24 hours of delivery at info@mobibound.com
Once freight is signed for without noted damage, carriers may deny claims.
For non-damaged returns, please review our full Returns Policy.
Return shipping for non-defective items is the customer’s responsibility.