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Return Policy

Risk-Free Shopping Starts Here

Not sure which product’s the right fit? No problem.
Shoot us an email or give us a quick call. We’ll help you figure out what works best for your setup, your budget, and your adventure plans.

While we fully stand by every product we well, we want you to feel good about your order before you hit “buy.”

Some of our products come with a 30-day risk-free return option, while others are final sale due to how they’re fulfilled. To avoid any surprises, please check below to see which policy applies to your item before ordering. And if you’re ever unsure — just reach out. We’re here to help.

Final Sale Items – Non-Returnable Brands

The following brands are non-returnable once your order is processed, except in cases of shipping damage or manufacturer defect (see below for details):

  • Dometic

  • 23ZERO

  • ARB

These products are considered final sale and cannot be returned or refunded. Please contact us before ordering if you’re unsure about specs, fit, or compatibility — we’re happy to assist.

What Happens If My Order Arrives Damaged?

We stand behind the quality of every item we ship. If your product arrives damaged during transit, we’ll help make it right — but there are a few important steps to follow.

Damage Claims – What to Do:

  1. Inspect your package immediately upon delivery, especially for large items shipped by freight.

  2. If you notice any visible damage:

    • Do not sign for it as “clean”

    • Ask the delivery driver to note the damage on the paperwork and get a reference number

  3. Take clear photos of the box, damage, and shipping label

  4. Contact us same day of delivery with your photos and details

Email: info@mobibound.com
Phone: 888-739-0942

 

30-Day Return Policy – For Eligible Products

We offer a 30-day return window for eligible products, starting from the date your order is delivered.


If you're not completely satisfied, we're here to help make the process as easy as possible.

The following brands are returnable:

  • Kenyon Grills

  • Lion Energy

How to Start a Return

If you’d like to return an item for any reason within 30 days, just email us at info@mobibound.com with your order number. Please have your receipt too.
We’ll reply with clear instructions and help you begin the return process.

Return Conditions

To qualify for a refund:

  • Items must be in “Like New” condition, meaning no visible signs of wear, use, or damage

  • All original packaging, parts, accessories, and paperwork must be included

  • Returns must be authorized before you send anything back

  • Return shipping is the customer’s responsibility

Once your return arrives at the warehouse and passes inspection, we’ll notify you by email and process your refund.

Items returned with wear, missing components, or damage from use will not be eligible for a refund.

**if you are shipping an item over $75, we advise to consider tracking with your shipment or insurance.**

Restocking Fees

Some items may be subject to:

  • A restocking fee of up to 20%

  • A minimum repackaging fee of $25, depending on the condition of the returned product

We’ll confirm any applicable fees before your return is finalized.

Damaged or Defective Items

If your product arrives damaged:

  1. See above for "what happens if my order arrives damaged?"

  2. Email us the same day at info@mobibound.com

We’ll handle the return and replacement at no cost to you, as long as it’s reported within the required timeframe and shipping damage is clearly documented.

Items damaged after use are not eligible for return unless covered under the product’s warranty.

Order Cancellations

To cancel an order:

  • Contact us before the item ships for a full refund

  • If the order has already shipped, it will fall under our 30-day return policy and return shipping fees will apply

Additional Return Notes

  • Mobibound does not accept returns for items purchased for temporary or one-time use, such as trade shows, short-term events, or rentals

  • Custom-designed or modified products are non-refundable

  • Replacements are completed only with damaged or defective products.

Questions?

Our support team is available:
Mon & Fri: 7am–11am EST
Tues & Thurs: 4pm–8pm EST
Weekend hours may vary

Email: info@mobibound.com
Please allow 24–48 hours for a reply.

For more information, visit our FAQ page.

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